Kingstone Surface Ltd
25 years Residential Warranty

Thank you for choosing Kingstone quartz surface.

Kingstone quartz are manufactured from natural materials. Each slab is unique and will contain variations in shading, reflectivity, distribution and appearance. These variations are naturally occurring characteristics of the material. The appearance of each slab will also vary depending upon lighting conditions, placement and viewing angle.

The thickness of manufactured product has a tolerance of +/-1.5mm, with bowing of not more than 2mm over the length or width of the slab when properly installed and supported.

Kingstone carefully inspect each slab when it arrives to our warehouse and then again when it leaves. Kingstone ensure all our materials are free from defects. In the unlikely event of a defect arising from the manufacture of the products, Kingstone will do its utmost to provide a fair and reasonable outcome to all customers.

Kingstone sell to the trade only and the material has reached you through our network of stonemasons and stone fabricators who purchase from us in slab format. After the slabs leave our warehouse Kingstone has no control of the manufacturing and installation process. Your stone fabricator would have cut, polished and installed your worktop.

**By following the proper installation, care and maintenance you should have many years of enjoyment from our product.

Please take time to read our care and maintenance recommendations.

The warranty covers any defects arising from the manufacture of the slab. Subsequent fabrication and installation are not covered in this warranty.

25 years residential Warranty.​

1.The warranty is available only to a person who was the owner of the property at the time when the product was originally installed (the purchaser)​

2.Newly construction property this warranty is available to the first owner who have purchased the property from the builder or developer with the product permanently installed. ​

3.The product has been installed, maintained, used and protected in the manner recommended at the time of purchase of the product

4.Kingstone will not cover any warranty for material not fully paid, both by customer and the stonemason/fabricator

5.Kingstone warranty is limited to the repair the product, replace the material with new from the same range being replaced, if range is no longer available then reasonably similar range or refund you the price you paid for the material.

Just as important, what is not included in the Material Warranty

  • General Wear and Tear
  • Any defect or damage to the product
  • The discolouration of the product if it is exposed to direct sunlight or silicone products over prolonged periods
  • Any modification or alternation to the surface
  • Damage to the product due to prolonged exposure to the chemicals or solvents.

Damage by

  • Placing hot pots or pans (include electric fry pan) on the surface
  • Applying excessive weight to the surface
  • Any defects or damage as a result product not being cleaned
  • Damage because of sitting, climbing or standing on the product.
  • Excessive heat

Cracks are not material fault. They are not covered in the warranty and are usually a result of Mechanical stress on the material after installation, especially around hob cutout or sink cutout

Chipping is not a material fault; it is normally a direct result to impact to the edges of the surface. Chips are not covered by this warranty

Warranty Claim

Firstly, contact the company that you contracted for the supply and install. The installer will check and contact Kingstone for the issue.

The installer must provide Kingstone with below details

  • Date on which the product was purchased and installed
  • The colour and batch (If known)
  • The description of the alleged defect and Photograph of alleged defect

Kingstone will then liaise with the installer to find the best possible solution to the claim

* Products that have been repaired or treated or covered with unapproved chemical or cleaning agent, will void your warranty